Sennote Terms and Conditions

Version: 1.0
Effective date: 13 August 2026
Last updated: 13 August 2026

These Terms and Conditions (Terms) govern access to and use of the Sennote mobile application, website and related services (together, the Service).

Please read them carefully. By creating an account, accepting an invitation, signing an order form or using the Service, you agree to these Terms. If you use the Service for a company, winery, consultancy, laboratory or other organisation, you confirm that you have authority to bind that organisation where the context requires it.

1. About Sennote

The Service is provided by Sennote Limited, a company incorporated in Scotland under company number SC897954 (Sennote, we, us or our).

• Registered office: Office 1710, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow Central, Glasgow, Scotland, G3 7RH, United Kingdom
• Office and correspondence address: 4/15, 843 Crow Road, Glasgow, Scotland, G13 1LF, United Kingdom
• Legal notices: [email protected]
• Support: [email protected]

2. Definitions

In these Terms:

• Business Customer means an organisation that purchases, sponsors or arranges access to the Service.
• Order Form means an order, proposal, subscription confirmation or other written commercial agreement accepted by Sennote and a Business Customer or User.
• Professional Content means all winery, wine, plot, vintage, tasting, report, answer, score, action, conclusion, free-text, file and other professional information submitted to or created through the Service.
• Sennote Methodology means Sennote's non-public selection, arrangement, sequencing and structuring of sensory-tasting parameters, questions, descriptors, taxonomies, scoring logic, relationships, templates, workflows, report structures, interface mappings and related documentation or know-how.
• User or you means the individual who accesses or uses the Service.
• User Content means Professional Content, profile content, feedback and other material a User submits to the Service.

3. Eligibility and professional use

You must be at least 18 and legally capable of entering a contract. The Service is intended for professional and business use, not personal, family or household use.

You must provide accurate registration information and keep it current. You must not create an account for another person without authority or impersonate anyone.

If your access is arranged by a Business Customer, your right to use the Service may depend on its subscription, seat allocation or other agreed eligibility conditions. The private-workspace commitments in section 7 still apply unless a different, clearly disclosed organisation feature or written agreement applies.

4. The Service

Sennote provides tools for recording, structuring, reviewing and exporting sensory observations made during professional wine tasting and related work. Features may include wine and winery records, sensory-tasting and evaluation templates, reports, PDFs, preferences and support. We may add other professional sensory templates, workflows and methods in the future, subject to these Terms and any additional terms disclosed for a particular feature.

Subject to these Terms and payment of applicable fees, Sennote grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Service during the applicable subscription or permitted trial period for your internal professional purposes.

The right to use the Service does not transfer ownership of Sennote software, the Sennote Methodology or other intellectual property. You may provide a generated report to your client as the professional sensory report of the expert identified in it and use it in your lawful professional work, subject to any rights another person has in its underlying content and the restrictions in section 12.

We may release updates, modify interfaces and add or remove features. We will give reasonable advance notice where a change materially reduces a paid core feature during a current subscription term, unless the change is needed urgently for security, law or third-party platform compliance.

5. Accounts and security

Your account is personal to you. You must:

• keep credentials confidential and use reasonable device security;
• promptly notify us of suspected unauthorised access;
• not share an account or allow another person to act as you;
• use current supported software and follow reasonable security instructions;
• remain responsible for activity carried out through your account unless caused by Sennote's breach of these Terms or legal duty.

We may require email verification, multi-factor authentication or other proportionate safeguards.

6. Business Customers and account administration

A Business Customer may control whether a seat is available, whether your account remains eligible for access and which company branding appears. In the current product, this administrative association does not itself allow the Business Customer, its managers or other users to read, edit, export or delete your private workspace.

Ending employment, consultancy or a Business Customer's subscription may end your ability to access the Service. It does not automatically give that Business Customer access to your workspace.

If Sennote later introduces manager, supervisor, mentor or shared-workspace roles:

• the feature and permissions will be expressly described;
• the User will be shown who can access which content and for what purpose;
• access will be limited to the agreed scope and supported by appropriate records;
• existing private content will not be exposed retrospectively without an appropriate legal basis, contractual authority and clear notice; and
• the applicable Terms, Privacy Policy and, where relevant, Order Form or data processing agreement will be updated.

7. Private workspaces and professional confidentiality

Sennote is an assistant to the professional expert, not an employee-surveillance service. A current individual workspace is accessible only to its direct User and limited authorised Sennote personnel as described below.

We treat all Professional Content as confidential. We will not disclose it to a Business Customer, winery, client or other third party except:

• as instructed or clearly authorised by the User or another person legally entitled to give that instruction;
• to vetted service providers that need it to operate the Service and are bound to protect it;
• where a future shared-access feature expressly applies;
• where necessary to provide requested support, protect the Service or handle a legal claim; or
• where required by law.

Authorised Sennote personnel may access Professional Content only where reasonably necessary for support, security, legal compliance or service operations and subject to confidentiality and access restrictions.

8. Rights in User Content

As between you and Sennote, you or the relevant rights holder retain all rights in User Content. These Terms do not transfer to Sennote ownership of your Professional Content.

Who owns or may use Professional Content can depend on employment, consultancy, intellectual-property, confidentiality and client agreements. Sennote does not decide those disputes merely by reference to who entered the information. You represent and warrant that you have all permissions and lawful authority needed to submit, store, use and instruct Sennote to process User Content.

You grant Sennote a worldwide, non-exclusive, royalty-free licence during the period we lawfully retain User Content to host, copy, transmit, format, display and otherwise process it only as necessary to:

• provide and secure the Service;
• follow your instructions;
• provide support you request;
• comply with law; and
• establish, exercise or defend legal claims.

We do not sell User Content or use identifiable Professional Content for advertising, public demonstrations, unrelated benchmarking or training general-purpose or third-party artificial-intelligence models without specific permission from the person or customer authorised to give it.

We may create and use aggregated, genuinely de-identified information for service analysis and improvement where individuals, customers, wineries, wines and projects cannot reasonably be identified. We will not attempt to re-identify it.

9. Your responsibilities for content and professional relationships

You are responsible for:

• the accuracy, legality and professional appropriateness of User Content;
• checking reports and conclusions before relying on or distributing them;
• having authority to record information about a winery, client, employer, wine, project or person;
• complying with confidentiality, professional, employment, client and data-protection duties that apply to you;
• obtaining required permissions and giving required privacy information to other people;
• deciding what content should be exported or shared and with whom;
• maintaining independent copies where your professional, regulatory or client obligations require them.

Do not enter unnecessary personal data, special-category data, criminal-offence data, unlawful content or information you are prohibited from disclosing.

10. Professional disclaimer

Sennote is a tool for recording, organising and presenting sensory observations entered by a professional during wine tasting and related work.

The Service is not:

• a laboratory analysis or laboratory test;
• a regulated or standardised certification test;
• a regulatory filing or compliance determination;
• professional training, legal advice or a replacement for qualified expert judgement;
• a guarantee of wine quality, safety, composition, provenance, commercial value or regulatory compliance.

All observations and fields in the Service are professional sensory records, not laboratory results. Outputs depend on the information and judgement supplied by the User. The professional who enters, reviews or finalises information is responsible for checking its accuracy and determining whether it is suitable for the intended purpose. Where laboratory testing, formal sampling, verification or regulatory compliance is required, you must use appropriately qualified providers and procedures outside Sennote.

11. Acceptable use

You must not, and must not help another person to:

• use the Service unlawfully, fraudulently or to infringe another person's rights;
• upload malicious code or attempt unauthorised access;
• bypass access, usage or security restrictions;
• probe, scan or test vulnerabilities without our prior written permission;
• interfere with the Service or another user's use;
• scrape, harvest or systematically extract data except through an authorised export feature;
• reverse engineer, decompile or derive source code except to the limited extent that applicable law does not allow this restriction;
• resell, lease or provide the Service to third parties unless an Order Form expressly allows it;
• use the Service or its output to develop or train a competing product or model;
• reproduce, extract, map, publish, teach or implement the Sennote Methodology outside the Service, except for the permitted use of generated reports;
• use access to the Service to create, assist or validate a product, template, workflow or service that copies or substantially reproduces the Sennote Methodology;
• remove proprietary notices or misrepresent Sennote output as an independent laboratory result or regulatory certification.

Reasonable use of exported reports in your own professional work is permitted.

12. Sennote intellectual property and methodology confidentiality

Sennote and its licensors own or lawfully control the Service, software, design, documentation, trademarks, templates, form structures, Sennote Methodology and related intellectual property, excluding User Content. Copyright and other rights protect the particular text, selection, arrangement, expression, software, database structures and visual implementation of these materials. No ownership is transferred to a User or Business Customer.

The non-public Sennote Methodology is Sennote confidential information. You may access and use it only through the Service for your own lawful professional sensory-tasting work. You must not disclose it to a person who is not an authorised User, copy or reconstruct it outside the Service, or use it to build, improve, advise or train a competing product, template, workflow or commercial methodology.

The separate Sennote Methodology Confidentiality and Restricted Use Agreement, presented during onboarding and incorporated into these Terms, provides the detailed confidentiality exclusions, permitted uses and duration. A User must expressly accept that agreement before accessing the methodology. A Business Customer must not encourage or permit an authorised User to breach it.

These restrictions do not prevent you from:

• applying your general sensory knowledge, professional skill and experience;
• using observations and Professional Content that you lawfully own or control;
• using a professional method that you can demonstrate you developed independently without access to or use of the Sennote Methodology;
• continuing to work as an oenologist, consultant, winemaker or other wine professional; or
• using and sharing generated reports for their intended professional purpose, provided that you do not use them to reconstruct or disclose the Sennote Methodology.

Information is not confidential under this section if you can demonstrate that it became public without breach, was lawfully known to you without restriction before disclosure, was received lawfully from an independent third party without confidentiality duty, or was independently developed without using Sennote confidential information.

If a standard or third-party methodology is later incorporated, any additional attribution or licence terms will be identified in the Service or Order Form.

13. Feedback

If you voluntarily send suggestions about the Service, you grant Sennote a perpetual, worldwide, non-exclusive, transferable, sublicensable and royalty-free right to use that feedback to develop and improve the Service, without identifying you or disclosing confidential Professional Content.

This section does not give Sennote a licence to use client-identifying content or Professional Content incidentally included in a support or feedback message for unrelated purposes.

14. Data protection and security

Our [Privacy Policy — link to be inserted] explains how we process personal data. Where Sennote acts as a processor for a Business Customer, the parties will enter an appropriate data processing agreement where legally required.

We use proportionate technical and organisational measures designed to protect the Service and its data, but no system is completely secure. You are responsible for protecting your credentials and devices and for promptly reporting suspected compromise.

If your own use of Sennote makes you a controller of another person's data, you are responsible for your controller obligations. Sennote will provide reasonable product information and contractual assistance required by applicable law and the relevant service agreement.

15. Exports, subscription expiry and deletion

While your account is active, PDF is the primary professional report export. You may also download a structured JSON export of applicable account, Professional Content, feedback, contact messages and User-created template data from within the application, for data-protection access, portability, service switching or another applicable legal obligation. Authentication-provider records, relevant server logs and retained source form structures that are not included in the main file may be provided separately where required and lawful. Export formats and included fields may change as the Service develops, provided we continue to meet applicable obligations.

When a subscription expires or access is otherwise withdrawn, we retain the account and Professional Content so that access can be restored and an export remains possible. We do not delete them automatically on expiry. You may request deletion at any time, and account deletion follows the process described below.

Before voluntary deletion, we will offer an export, but export is optional and will not delay deletion. When account deletion is initiated, the account and associated data are scheduled for deletion through an automated process with a 30-day grace period. A verified erasure request will therefore normally be completed by the end of that period, subject to legal exceptions. Residual copies in protected backups will be isolated from ordinary use and expire within 90 days.

Account deletion means deletion or irreversible anonymisation of the account and associated user-controlled content, not merely deactivation. We may retain minimum information needed for tax, contracts, fraud prevention, security, legal claims or proof that a request was completed.

Exported files and copies already shared outside Sennote cannot be recalled or deleted by us.

16. Subscriptions, fees and taxes

Fees, currency, included features, seat limits, trial period, subscription term, renewal terms and payment schedule will be stated in the applicable Order Form or subscription confirmation. At launch, paid subscriptions are intended to be sold directly by Sennote through a B2B Order Form, invoice or authorised web-payment route rather than as an in-app purchase.

Unless the Order Form or purchase screen clearly states that a subscription renews automatically, it will not auto-renew. If auto-renewal applies, we will disclose the renewal period, price and cancellation method before purchase and provide notices required by law.

Fees are exclusive of VAT and similar taxes unless stated otherwise. The payer is responsible for applicable taxes other than taxes on Sennote's net income.

Amounts paid are non-refundable except where the Order Form, App Store rules or applicable law gives a refund right. Failure to pay may result in suspension or termination after any required notice or cure period.

If Sennote introduces Apple-managed purchases in the future, the purchase screen will disclose the applicable billing, renewal, cancellation and refund rules, and Apple's applicable rules and account settings will also apply. Sennote cannot change an Apple-managed subscription on the User's behalf.

17. Trials and beta features

We may offer free trials, pilot services, previews or beta features. Their duration and limits will be disclosed when offered. Beta features may be incomplete, change without notice and be less reliable than released features. They must not be used for critical production work unless we expressly agree otherwise.

We may end or modify a free trial or beta feature at any time, subject to any written commitment in an Order Form.

18. Availability, maintenance and support

We aim to provide a reliable Service but do not promise uninterrupted or error-free availability unless an Order Form includes a service level agreement.

We may temporarily restrict the Service for maintenance, security, legal compliance or events outside our reasonable control. Where practical, we will give notice of planned material interruption.

Support channels and response targets, if any, are those stated in the Service or Order Form. A response target is not a guaranteed resolution time unless expressly stated.

19. Third-party services

The Service depends on third-party hosting, identity, network, application-distribution and operating-system services. Their separate terms may apply to your relationship with them. We are responsible for our selection and use of processors as required by law, but we are not responsible for a third party's independent service or for an outage outside our reasonable control, subject to section 24 and mandatory law.

Links to third-party websites do not imply endorsement. You are responsible for reviewing their terms before use.

20. Apple App Store terms

Sennote intends to use Apple's Standard Licensed Application End User License Agreement. These Terms supplement that standard licence for the Sennote Service. If you download or use the application through Apple's App Store:

1. these Terms are between you and Sennote, not Apple; 2. Sennote, not Apple, is responsible for the application, its content, maintenance and support, subject to these Terms; 3. Apple has no obligation to provide maintenance or support for the application; 4. your licence is limited to use on Apple-branded products you own or control, as permitted by the Apple Media Services Terms and Usage Rules, including permitted Family Sharing or volume-purchase use; 5. if the application fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price paid for the application, if any; to the maximum extent permitted by law, Apple has no other warranty obligation; 6. Sennote, not Apple, is responsible for addressing claims relating to the application, including product-liability, legal-compliance and consumer-protection claims, to the extent required by these Terms or law; 7. Sennote, not Apple, is responsible for investigating, defending, settling and discharging a claim that the application infringes a third party's intellectual-property rights; 8. you represent that you are not located in a country subject to a United States government embargo or designated as supporting terrorism and are not listed on a prohibited or restricted-party list; 9. you must comply with applicable third-party terms when using the application; and 10. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce this section against you.

Apple's then-current Standard Licensed Application End User License Agreement also applies. Where a mandatory App Store term conflicts with these Terms, the mandatory platform term applies only to the extent of the conflict.

21. Suspension

We may suspend some or all access where reasonably necessary because:

• fees are overdue;
• we reasonably believe an account or the Service is at security risk;
• use breaches these Terms or law;
• suspension is required by a regulator, court or platform provider;
• a Business Customer's entitlement or seat allocation ends.

Where appropriate, we will give notice and an opportunity to remedy the issue. We may act immediately where delay would create a security, legal or material operational risk.

Suspension is not account deletion. Retention and export rights remain governed by section 15 and the Privacy Policy.

22. Termination

You may stop using the Service at any time and may cancel as described in the applicable purchase channel or Order Form. Cancellation stops future renewal where applicable; it does not automatically create a refund.

Either party may terminate an Order Form if the other materially breaches it and, where the breach can be remedied, does not remedy it within 30 days after written notice. We may terminate immediately for serious unlawful use, deliberate security abuse or a breach that cannot be remedied.

We may discontinue the Service by giving reasonable advance notice. For a prepaid period that cannot then be used, we will provide a pro-rata refund unless discontinuation results from your breach, illegality or an event for which a refund is not required by law.

On termination:

• your licence and access rights end;
• accrued payment obligations remain due;
• sections intended by their nature to survive continue, including confidentiality, intellectual property, disclaimers, liability, dispute terms and rights relating to retained or de-identified data;
• export and deletion are handled under section 15.

23. Warranties and disclaimers

We warrant that we will provide the Service with reasonable care and skill and substantially as described in any applicable Order Form.

Except for that express promise and rights that cannot lawfully be excluded, the Service is provided “as available”. We do not warrant that it will be uninterrupted, error-free, suitable for every professional workflow or produce a particular commercial, scientific, sensory or regulatory outcome.

We are not responsible for the accuracy of User Content or professional decisions made from it. Nothing in these Terms excludes responsibility that applicable law does not allow us to exclude.

24. Liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of a duty or liability that cannot lawfully be limited or excluded; or
• any other matter for which limitation is prohibited by applicable law.

Subject to the paragraph above, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity or goodwill, whether in contract, delict (including negligence), breach of statutory duty or otherwise, even if the possibility was known.

Subject to the first paragraph, Sennote's total aggregate liability arising out of or in connection with the Service and these Terms in any 12-month period will not exceed:

• the fees paid or payable for the affected Service in that 12-month period; or
• £100 if the Service was provided free of charge.

The exclusions and cap apply only to the maximum extent permitted by law. An Order Form may contain a different negotiated cap for a Business Customer, in which case that cap prevails for that Order Form.

You acknowledge that professional records may be important. Sennote's retention and export features do not replace any independent record-keeping or backup duty imposed on you by your client, employer, profession or law.

The liability cap and exclusions require review by Scottish counsel against the final pricing, insurance and customer model before publication.

25. Indemnity

If you use the Service for business purposes, you will indemnify Sennote against third-party claims, damages and reasonable costs arising directly from:

• User Content you were not authorised to submit or use;
• your unlawful use of the Service;
• your material breach of confidentiality, intellectual-property or data-protection duties owed to that third party.

This indemnity does not apply to the extent the claim was caused by Sennote's breach, negligence or unlawful conduct. We will notify you promptly, allow reasonable participation in the defence and not settle a claim in a way that admits your liability or imposes a non-monetary obligation on you without consent.

26. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party must:

• use it only to perform or receive the Service;
• protect it with at least reasonable care;
• disclose it only to people who need it and are bound by confidentiality; and
• return or delete it when no longer required, subject to lawful retention and protected backups.

These duties do not apply to information the receiving party can demonstrate was lawfully known without restriction, becomes public without breach, is received lawfully from another source or is independently developed.

If disclosure is legally required, the receiving party will, where lawful, give advance notice and disclose only what is required.

Professional Content is the User's confidential information or, where applicable, the confidential information of the person or organisation legally entitled to it.

27. Changes to these Terms

We may update these Terms for legal, security, operational or product reasons. We will post the updated version and its effective date.

For a material change affecting an existing paid subscription, we will provide reasonable advance notice by email, in the application or through the Service. If the change materially disadvantages you and is not required by law or security, you may stop using the affected Service before it takes effect and request any remedy expressly offered in the notice or required by law.

Changes do not retrospectively transfer ownership of User Content or silently give a Business Customer access to an existing private workspace.

28. Communications and notices

We may send operational and legal notices to the email associated with your account or display them in the Service. You are responsible for keeping the email current.

Formal legal notices to Sennote must be sent to [email protected] and, where the sender needs proof of delivery, to the registered office stated in section 1.

29. General terms

• Entire agreement. These Terms, the Privacy Policy, applicable Order Form and any data processing agreement form the agreement concerning the Service and replace earlier discussions about the same subject. They do not exclude liability for fraud.
• Order of precedence. If documents conflict, the order is: negotiated Order Form; data processing agreement for personal-data processing; these Terms; product documentation. Mandatory law and mandatory App Store terms continue to apply.
• Assignment. You may not assign the agreement without our written consent. We may assign it as part of a merger, reorganisation, financing or sale of all or substantially all relevant business, provided the successor assumes our obligations. We will notify you where appropriate.
• No partnership or agency. The agreement does not create an employment, partnership, fiduciary, franchise or agency relationship.
• No waiver. Delay in enforcing a right is not a waiver.
• Severability. If a provision is unenforceable, it will be adjusted to the minimum extent needed or removed, and the rest remains effective.
• Third-party rights. Except for Apple's rights under section 20, no person who is not a party may enforce these Terms under the Contract (Third Party Rights) (Scotland) Act 2017.
• Force majeure. Neither party is responsible for delay caused by events beyond reasonable control, except that this does not excuse fees already due or duties that the law does not permit to be excluded.

30. Governing law and courts

These Terms and any non-contractual obligations arising from them are governed by Scots law.

The courts of Scotland have exclusive jurisdiction, except that:

• an Order Form may expressly agree another forum; and
• nothing in these Terms removes a mandatory right to bring a claim in another competent court or rely on mandatory local law.

Before starting formal proceedings, the parties will try in good faith for 30 days to resolve the dispute through written escalation, unless urgent interim relief is needed.

31. Contact

Sennote Limited Company number: SC897954 Registered office: Office 1710, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow Central, Glasgow, Scotland, G3 7RH, United Kingdom Office and correspondence address: 4/15, 843 Crow Road, Glasgow, Scotland, G13 1LF, United Kingdom Legal email: [email protected] Support email: [email protected]